Public Grievance Redressal

Description:

Public Grievance Redressal (PGR) system allows citizens to file the complaints related to any issues faced within the Cantonment area and track the status of the issues raised

Steps Involved:

  • 1.Log a complaint with relevant details and uploading photos (optional)

  • 2.Resolution by CB officials

  • 3.Rating by Citizen on the resolution provided

  • 4. Re-open the complaint if not satisfied.

Facilities Available:

  • 1. Online tracking of the status of the compliant

  • 2. Status update through SMS and Email

For More details download the user manual here: